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Businiess name:
Sam's Limousine & Transportation, Inc
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Review by:
citysearch c.
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Review content:
The place rented me a bus for my wedding party that they KNEW would not cool down. I realized this after my experience and noting when I was in their office renting the limo in the first place. While signing the paperwork to rent the sauna-mobile, the manager (Will) was trying to explain to a driver on the proper way to cool a bus. One of which was don't turn the blowers on high which my driver did. The other thing I was so frustrated about was the driver kept the door open while we were outside of the church taking pictures. I am not an HVAC expert but I don't think that helped. In my heart of hearts I think he was trying to fight global warming for the mildly cold air I paid for. Sam's knew this was a wedding party and withheld information about the condition of their asset and how it would correlate to my situation. I.e. the bus won't cool and you will be in full attire that might not be ideal. Nonetheless, if the people at Sam's would have been upfront and told me that the bus would be hot this post wouldn't exist. Of course they didn't so my entire wedding party sweated (girls hate that) waiting for me and my bride to wrap up pictures and then the drive to the reception. DO NOT rent from this company. After 3 calls to get a manager on the phone I fairly asked for 50% off the total receipt. I figured that would cover gas and overhead for the 1 hour out of five I actually used the bus (5 hr minimum). Karen offered me a 1 hour refund and begin the spill of record heat and that her BMW wouldn't cool down that weekend (I don't draw the line of thinking between my 4 wheeled-sauna and her car). BTW, this review voids my ability to get my one hour, once I threatened a bad review she stated the only way she would give me 1 hour back is if I signed a document barring me from writing this post. hmmmm who needs such letters at the ready??? Oh and to boot the driver couldn't find his way from the church to the reception, both of which are located downtown prolonging the ordeal of hotness. Of course that delayed everything and CAUSED PROBLEMS with my videographer and photographer. My guests were confused and hungry. In lieu of the 20% refund I decided that the odds of someone forgoing to conduct business due to my review would be the best way to get my money back. I consider this a PSA of sorts there is Smokey the Bear and me. The purveyor of warning wedding parties about a company that was not forth coming to me about their buses on one of the most important days of my life or the one where you want sweat the least. 2 take aways, don't drive a BMW on a hot day and definitely don't rent from this company. I guess if you rented from them in the month of January maybe a tad into February you will be fine.
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