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Businiess name:
Universal Toyota
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Review by:
citysearch c.
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Review content:
The door lock handle on my Camry broke and I called to see if they had the part. The parts dept never got back. Registered on the web site. Also no reply. Called twice, got an appt after then and though that was great. Usually go to VICTORY LANE AUTOMOTIVE (which is honest), but didn't think they could get the part by end of week and not open weekends, so went to the dealership. Never did that before and wont do that ever again. They estimated it would take an hour to fix. Over an hour later they hadn't even started the repair but took me back and recommended a brake job, transmission flush, coolant service, new wipers, new gasket cover, the list went on .... at that point I just stopped them and got my son who came with me. Was tech auto school trained 2 yrs. Looked at car. All unnecessary repairs. Coolant clean and full when popped cap, as was transmission fluid, (they didn't bother to assertain that these were done 15K ago!) gasket cover had drop of water on it, no dirt or oil (IN TX?!?) AND I just had the car inspected end of JULY. I got mad and told them to stop touching my car and just fix what I told them to fix. I would not buy a car from them as would not want them to service it and I will never use their service dept again.
Pros: null
Cons: null
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