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Businiess name:
Shear Xpectations
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Review by:
citysearch c.
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Review content:
In response to your comment I shall say that I already apologized for what you felt was a bad experience to our business and I even called you after you left and I left you a message on your phone apologizing again and welcoming you back to our salon. I was shocked when you commented on your clothing because I thought that you looked fine. Most of all our clients wear jeans and we get lots of military in our salon so?in no way, shape or form do we discriminate against anyone especially based on how people dress. Our staff would NEVER refuse someone based on clothing. We have such a wide range of clientele form all over the Columbia area. From what I recall of the situation we made an appointment for you welcoming you to our business. We never told you that we could not cut your hair. You have been to our salon before and you stated that you were pleased with your service so I am confused why you would want to write something like this about us. Sometimes our front desk staff has to step away from the desk from time to time to do other work related things for our business like sweeping hair etc., so our massage therapist was filling in for our receptionist for a minute. And YES!!! We DO take walk-ins. Any one is welcome to walk-in to buy product or to speak to our front desk staff or any of the other employees to discuss haircuts , color etc. We don?t like for people to have to wait if they don?t have an appointment so if you are a walk- in with out an appointment and need any service that we offer, we will let you know at that point if we can or can not take you at that time and schedule a time for you to come back. So we scheduled for you to come in at 10:30 so yes, you had to wait for a couple of minutes. I am sorry about that, it was the best that we can do. The reason why the girls let you sit up front and wait is because they knew that you were waiting to be seen by one of the other stylist who was not ready to see you yet. Trust me to say that the girls that were whispering up front were not whispering anything negative about you. And about the people in the back that you said were cutting up..i am confused about that comment because if you were referring to my cleaning staff, nail tech and esthetician. ?they don?t have a license to cut hair so they couldn?t have taken you for a haircut and yes they are fun girls to talk with so they were just chatting with each other. Trust me to say that we definitely wanted your business and I feel like this was a big misunderstanding. I can?t change your opinion on our salon but we do care about our clients and that is why we gave you a coupon when you walked in and that is why we called you and left a message on your phone. Sorry for your troublesome experience. ?Shear Xpectations management
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