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Review content:
Well it is funny how some people only tell some of what happens, but i will say this, i was there with my ford explorer the day the woman cam in for a headlight, it was not 3:15 it was almost 4 oclock, and i was standing outside when she pulled up. Mitch did go outside and talk with her, and was caring about what he saw, and told her the bumper would have to come off the car to install her headlight, he also said this was not the right time to do this, if anything broke while he was taking it apart it was going to be to late, to get parts deleivered and the car would have to stay at the shop, also she was there with her infant child and i heard mitch tell her it is extremely hot in the shop and he would rather see her back in the morning, to me that is going way beyond the call of duty for a customer, so i will say this, i respect what he did and will continue to use this shop....Now about my vehicle, my Ford SUV needed to have the transmission redone and after shopping around for someone who sounded like they had some sort of common sence on the phone, i went to cary transmission, and he told me my vehicle would be done and it was done on time. i also was there the day for my 10 day check when the headlight woman showed up, and he tried to help her and then took mine in, i really enjoyed the guys in the shop, they saved all my old parts and showed me and my husband and didnt treat us like we knew nothing. I have the highest respect for Mitch and Bill, they are very thoughtful and noone could match there price, and as far as i am concerned, the quality either
Pros: up front with everything, nothing is hidden
Cons: none
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