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Businiess name:
Sona Dermatology & MedSpa of DFW - Frisco
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Review by:
citysearch c.
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Review content:
This place is a mess! I have been going here for about a year ( just to finish what I payed for since there are no refunds after you pay for your package or so they say). I have one more treatment left and I still have some hair. Much better than when I started though. The treatments are not the issue at this place, the issue is the lack of customer servie and avalibty. The last time I called to make my appointment a man answered the phone to book my bikini. It took 15 min to set up an appointment that takes 30min! There were no times so I had to book a month out to get a time that worked for me! Not only was I uncomfortabe talking to a man about my bikini treatements, then was asked if I had paid! I paid for my packge almost a year ago why am I still getting asked to pay!!!! They have no issue rescheduling you last minitue but then when you call them last minitue you get charged $50.00. I WILL NEVER REFER my friends to this place when started it was great but this place has progressivly gotten worse. From being asked numerous times if I have paid, no apointments avaliable, having to constantly be reschedule, waiting in the waiting room for 15-20 min after my appointment was susposed to start to having to talk to a man about my bikini area.
Pros: treatments work
Cons: bad customer service, service not up to par with the money spent
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