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Businiess name:
Lexis Florist
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Review by:
citysearch c.
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Review content:
I wanted to get my girlfriend some really nice roses and looked for a place close to her work, so they could easily be delivered. I found Lexis and they had some really good reviews, with a couple negative ones, but I hoped everything would go well. Similar to other reviews, solely based on the quality of the arrangement, I'd give them at least a 4, maybe a 5 (my girlfriend loved the flowers). While deciding on what arrangement to get I was looking at their website and found the two dozen roses arrangement for $101.99, plus tax. So I decided I'd call them up and place the order. Everything went fine and right as the call was ending I figured I'd confirm the price... she then informed me they were $186! I asked why their website showed it for only $110 (including tax), after putting me on hold to verify, her story was that extra fee was for a florist to personally hand open each rose so that it was at its fullest and most beautiful, etc... I don't know much about flowers, but that seemed either unnecessary or a bit excessive to me. So i opted not to do that and let them open naturally, so I expected to be charged ~$110 but when I saw my credit card statement I was charged $135.51. After speaking with someone else I was told I was charged $110 plus tax and $15 for delivery. I explained that the $110 should have included tax and that there was no mention of an additional delivery fee of $15 (no problem with the delivery fee, but would have expected them to mention it when ordering). After discussing with the manager, she informed me their website was old and that I actually got a great deal b/c they usually charge $156 for 2 dozen roses. I told her they need to either update or pull down their website b/c they are false advertising their prices. Bottom line: I received 4 different prices for the same roses... it seems they charge whatever they feel like it. Make sure you fully understand everything they are charging you for.
Pros: Good Quality
Cons: Misrepresented Prices
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