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Businiess name:
Salon Azure
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Review by:
citysearch c.
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Review content:
I have gone to this salon for a haircut 4 times. Aveda, nice decor, despite hip vibe, they serve all types of clients. No one will feel out of place. The first couple of times were great, loved the stylist. The next time, I arrived and wasn't on the books despite having made the appointment in person at my previous appointment. They said their computer system had deleted appointments for my stylist who was out on leave. In other words, they deleted her book from the system without calling clients to reschedule but wanted to blame it all on the computer. Whatever, I'm here for a haircut and can excuse a little technical amateurism. They did put me with another stylist that day, however, she was considerably more expensive for the same haircut, which I was not told until checkout. This stylist was "hard sell" on products and also took the opportunity to diss my colorist (after first complimenting my great color) when she learned he did not work at Salon Azure. She recommended I use one of their colorists. No thanks, I'm happy, and even if I weren't, I'm not impressed by your lack of professionalism by talking badly about my colorist, who is one of the better ones in town. I went back a fourth time for a haircut, which I scheduled with the stylist I liked the first two times. The stylist didn't come in that day, so I saw yet another stylist. More hard sell on products. More "your color is beautiful, who does it?" only followed by hard sell on their colorists. Then stylist #3 practically held me hostage till I agreed to come back to her, rather than the original stylist from my first two haircuts. I'll concede the haircuts were all good with each stylist. Employees are obviously under some sort of sales incentive or quota program, and I recommend they either work on the soft sell or shut up! I'm in the market for a new salon simply because getting services at this place is like running an obstacle course, rather than a relaxing experience.
Pros: Aveda products, good techincal skills
Cons: Hard sell on products services
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