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Businiess name:
Buca Di Beppo
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Review by:
citysearch c.
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Review content:
I was very excited to take my mom to Buca for mothers day. I decided to take her a day early to avoid the crowd. On our way we called to make a reservation and was told that we needed to make it 2 hours in advance but was assured that we could come now and be seated. When we got there is was so crowded that people were standing outside of the door. Went inside and was told that there would be an hour wait. Because of the good things we were told, we decided to put our name on the list to return later. We returned 45 minutes later to mass chaos and was told that there were 5 parties ahead of ours. As we were sitting there another hour past by and we got very frustrated. We were told that a large party was there and wouldn't leave and was taking up space. We continued to wait when I noticed a gentleman walked in claiming he made a reservation by phone that morning. When he was told that he was not on the list he began to complain, asked for a manager and was seated immediately. At that point I started to get frustrated and was told that there was another 3 parties ahead of us. 2 hours and 15 minutes later we were seated. First off it was cold in the dining room and second of all no one greeted us or even gave us water for a half hour. By that time I was ready to leave but my mom was hungry and convinced me to stay. After 3 hours of being in this building I finally got a salad. Though the food was good the service was horrible. Everyone was super busy and not attentive to the fact that it took 2 hours to get seated nor that I may have been thirsty. I have never had this type of experience at a restaurant. HIGHLY DISSAPPOINTED!
Pros: Parking, portion sizes, taste
Cons: Service, Staff
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