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Businiess name:
Treads & Care Tire Co
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Review by:
citysearch c.
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Review content:
Yesterday (2/17/10) I had the unfortunate experience of finding my car with a totally flat tire, so being strapped for time I needed to find a place near my work that I could get to and get out of in as little as time possible. Being a google fanatic I googled where I could go. I stumbled upon Treads & Care and was excited that they were literally right down the road, but noticed they happened to have a very nasty review, so after debating for a bit I decided to give Treads & Care my benefit of a doubt and took my car to them. From the moment I called them to the moment I received my car back from them my experience at Treads & Care was awesome. The person who answered the phone (the manager Jade) was extremely nice and courteous. Then once I arrived to Treads & Care I was greated with the same polite and courteous manner from him. There were a few other customers there when I arrived and was worried that it may take longer than I had expected, but to my pleasent surprise I was wrong. As I hung out in the waiting area I was able to observe not one, but three other transactions between customer and manager. Each time the manager was very polite and informative. All three people before me left informed and satisfied with their services. So, left by my lonesome I decided to mention the nasty review, which I read from this site, to the manager. Not once did he make excuses for anything, but just expressed the wish and willingness of being able to right whatever wrong the disgruntled customer felt had been done, which is all anyone could do in that situation and in my experiences is more than most places are even willing to think about doing.
Pros: extremely courteous and timely
Cons: nothing that I was aware of
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