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Businiess name:
AAA Appliance
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Review by:
citysearch c.
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Review content:
My home warranty company referred me to AAA for a broken air conditioner. Every time I called I got rude person after rude person. First, I told the technician the control board was out, gave him the part number, and told him to come out when he gets the part in. He told me HE'LL look at it and let ME know what's wrong with it. So after his two hours of "looking at it," he said the control board was out and he'll have to order it. Call me crazy but I'm pretty sure I told him that three days before. I also told him the board burned out because the coil froze up, so it probably needed more coolant. I was told they can't check it unless the temperature is between 85-90 degress (it was 87 degrees out!). So SEVEN DAYS LATER, the guy comes back and puts the control board in and leaves without saying more than one word to the person I had watching the house. So, of course, he slid out without fixing the initial problem with the coil freezing. Well guess what happened. A week later the coil froze, then three weeks later the control board burned out again. During this time no one at AAA would return phone calls from me or my home warranty company. After a month I finally talked to the parts manager who wouldn't even let me finish a sentence without interrupting me. He kept saying "What's your work order number?" He wouldn't even let me tell him that his tech screwed me over and they needed to fix it. Then he hung up on me! The home warranty company called him, and he told the warranty company that they wouldn't fix it even if they got paid again!! Thankfully my home warranty company knows something about customer service. They sent out another company who fixed the problem in THREE DAYS.
Pros: None
Cons: Everything
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