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Businiess name:
Arc & Usa Appliance Repair
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Review by:
citysearch c.
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Review content:
I called on friday evening to schedule a saturday service for my Kitchen aid refrigerator. It first started with them dropping the ball with my 8-10 am appointment window, I call the office at 9:30 and the guy tells me the technician never received the work order , after i confirmed at 7:30 am when the office opened up at 7:00am. they tell me they can now put me in the 11-1 pm window. at 11:45 a tech by the name of Felix comes in and spends about 10 minutes probing with his volt meter and determines it's the evaporator fan motor and writes an estimate of 208.00 dollars not including the 29.00 i paid him for the service call.He tells me he can't get the part till that thurs. I tell him i need it fixed today. I call coast appliance part and buy the part myself at 108.00, put it on,it doesn't work. call a different tech and determines it'snot the fan motor but the electric board. so i'm out the cost of the fan motor, and Ross from ARC USA tells me i'm wasting his time by explaining the problem and asking for the 29.00 service charge back . Archie from a differnt company only charges me his cost of the board and 50.00 to install it. thanks archie!
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