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Businiess name:
East-West Bridal & Boutique
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Review by:
citysearch c.
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Review content:
After being measured and ordering an outfit for my wedding in Feb 2009, I received a call from (ash) the owner saying that part of the outfit I ordered was discontinued (which was the jacket for my suit) I told him that I wanted to cancel and get my $200.00 refund returned, I was told that I could not have a refund and I had to get another top. I told him I did not want another top this is my special day and I don't want to settle for second best. He told me I could not get my money back and I had to choose another top. I don't like to fight so I did as he told me. WELL after waiting for 3 months, I heard nothing from this store so I called on May 30th and he said your outfit is here I wanted to come in that day he told me no that I could come in on Saturday, I went in on Saturday to try on my outfit, (which they ordered 4 sizes to big) the outfit was in awful shape, hooks broken zippers not good beside being so big the pants kept falling off. I was told it could be altered (WELL that is another $200.00) I waited for 2 hours to be fitted and the owner told me it would be another hour or so. he asked me to leave and he would call and make me an appointment I said why can't I make it now, he said no and again said he would call. He never called and I returned to the store on Tuesday June 2, Ash was not there and still no appointment for alteration. I requested my money back . I was very upset with the service and did not like what they ordered in place of what I wanted.I was told I could not get a refund, was was not welcomed in the store, now he has my outfit and my $200.00 deposit. I hope this helps others not to go to this store. This man CAN NOT BE TRUSTED. PLEASE be careful of what you order and what you get. Do Not put a large deposit like I did, if your wise you won't enter this store. I am going to try and either get my money or at least that garbage he tried to pawn off on me. rating is required to send this. I give NO stares
Pros: customer is never right
Cons: will not refund money nor help to replace wrong order
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