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Businiess name:
Buca Di Beppo
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Review by:
citysearch c.
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Review content:
A group of us from work decided to go because of we had heard this place was amazing. I would have to say the salad was the bomb, drinks were okay, and the food was favorful and more than we could finish. With that being said the service was horrible. We called two weeks ahead and booked a table for nine. After we got there it took forever to get our drink orders from the bar, and food took even longer. We finally got our food and the manager came to our table and said that our reservation was only good for a certain time and they had a reservation for that table in 15 minutes. She went on to explain that the we should have never been allowed to book their precious "Pope Table" because there were only nine of us and the minimum was twelve. We informed the manager that we did not request this table and noone had told us that there was a time limit, or a minimum number to make the reservation. Needless to say they packed our food up and relocated us to a very cramped table in the back of a very small room. Frustrated we asked for our check and then continued to wait an additional 30 minutes before we could pay. We knew the prices were expensive and most of us had saved up for this special occasion which ended in much frustration. I still can't believe that the manager was rude to us and made us leave our table due to an error made by her staff. We would have been happy with any table that would have given us enough room to converse and honestly didn't like having the very creepy statue of the Pope glaring at us during the entire evening. The thing was huge and we could not see each other from accross the table. Not to mention our server would dissappear for long periods of time and then we were blamed for over staying our welcome. VERY poor customer service!!!!! You never have an attitude with your customers because your staff made a mistake. If they had to move us she should have come to the table and apologized for the mistake, and maybe even offered us a free dessert. I have never paid to be insulted and will never do it again.
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