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Businiess name:
Milan Lanes
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Review by:
citysearch c.
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Review content:
I booked a package birthday party for my child for 10 ppl and asked if I would be charged for 10 ppl if all did not show up. The lady told me I would only be charged for the number of ppl that attended. I also asked that the food be ready at a certain time. Needless to say, the pizza was not ready on time - we had to wait an extra 45 mins for the pizza to be ready. The pizza was HORRIBLE. Only one child ate a slice. When it was time to pay I was told I was being charged for feeding 10 ppl. I stated I was told I would only be charged for the amount of ppl who actually attended. The desk clerk was EXTREMELY rude and basically told me too bad - that I owed X amount of money. I told him I was not paying for something I was not told and had specifically asked. He told me I could wait for someone to call him back or he was calling the police. I still refused to pay the incorrect amount I was being charged, paid $13.00 less and left. We will not EVER be going back. Bottom line - incorrect information, extremely poor customer service, inadequate customer service and horrible food.
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