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Businiess name:
Neo-China Restaurant
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Review by:
citysearch c.
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Review content:
The food is fine, and the wait staff is good. HOWEVER, during my visit the was a table with three completely out of control children who were running all over the restaurant, crawling on the floor under other patron's tables, and screaming to the tops of their lungs. When I complained to the hostess, Hondi, who identified herself as the manager/owner, she told me that as a customer it was MY responsibility to confront the oblivious moms to tell them to dicipline their kids. She also said, "They come in here all the time, and they are always like this." My response to her was that as an owner / manager of a restaurant, it is her responsiblity to look after the dining experience of all of her patrons, and if a table's behavior is disruptive to the dining experience of other patrons, it is the MANAGEMENT's responsibility to step in and take action... not the responsibility of other patrons. By not taking action, I told Hondi that it demonstrates that Neo China does NOT care about the dining experience of their patrons. She refused to take action even though other tables were also complaining and commenting on the issue, even after I asked her a second time, and she also commented that she was "afraid to say anything" to the moms of the out-of-control kids.
Cons: Unresponsive Management
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