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Businiess name:
Red Lobster
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Review by:
citysearch c.
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Review content:
So last night brought back a prior situation....last sept 2010 we had a party of 15 visiting Red Lobster in Gresham....a large group that brought in a LOT of money....a place that requires a 15% graturity...so I expect the best !!! Everyone agree so far !!! . A waiter which I found later was new was deliverind a tray of drinks..as he pasted behind me he triped on something and a glass of coke hit my back and as he tripped further the intire tray of other drinks fell off the tray and landed in my expecting daughter in law lap on her BD... He was very appogetic and quickly cleaned up as my daughter in law moved to the ladies room to clean up as best as she could....The evening progressed and we finished up I found out after the fact the waiter never came back, nor did the manager come back to her nor was her meal discounted let alone her single drink...a coke!!!! Now you see the problem....So later that evening after getting home I called and got a hold of the evening shift manager and she said I would be getting a call in the morn from the resturant manager...adn I did and was very please at how things were going. Food was good ...great service all of it....I just felt that since she had to sit the entire eveing wet they could of credited her bill for the coke that she and or something....I was assured that with my sons name and address and his ph# she would make sure a $50 gift card would be sent to them....story ended...Last after waiting over 1 1/2 hours at the same red lobster we had another BD dinner...Waiters was advised and they said they come out a sing to her ext...so as this evening progressed...and we got up to leave and again no singers!!!! Which just brought up in conversation of the first occurance and when I found out the gift card was never sent nor recivied....What are we to do...this is a very fine dinning resturatnt....very good food ....Next time I refuse the 15% graturty.....and adjust it if need be...Kathy LeBlanc....and next time I go to the papers....A 15% gratuity requires the best of the best .....
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