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Businiess name:
Pistachio Bar & Grille
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Review by:
citysearch c.
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Review content:
I was in Center Valley for a team meeting (about 25 of us) and we went to dinner at Pistachio. Interestingly, the focus of our meeting was customer service and we observed the best example of POOR customer service during our dinner. Our table had 4 servers (which was great), but the food came out in such a haphazard random way that no one could enjoy their meal. There was at least 30 minutes between the time that the first person received their meal and the last two people. Then the last two people were yelled at and bullied by the manager. When they did receive their food (which was supposed to be the same dish that the 1st person served received-I have to ask why not prepare them at the same time), it was the wrong order. One of them was supposed to have lobster in their pasta. When it wasn't there, the manager gave huge attitude and basically threw a side play of lobster on the tabel for him to add to his own meal. The meals were terrible. Personally, I had two or three bites and couldn't get the lysol taste of my meal out of my mouth. For our trouble, the servers offered the last 2 people a free drink (not free meals, just drinks). Additionally, the manager was yelling so loudly at the servers that we could hear him from our table which totally ruined our meals. He came over several times to tell us basically that it was our fault that the food came out so late since we were a large group. But 1. what take the reservation if you can't handle that size party and 2. technially, we were four smaller parties, since we had 4 servers with about 6 people each. What was most infuriating was that after all was said and done, we paid about $2000 for this meal that left us all feelig extremely frustrated and hungry.
Pros: none
Cons: Bad food, rude manager
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