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Businiess name:
Hyatt Regency Phoenix
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Review by:
citysearch c.
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Review content:
We had lived in Phoenix and dined at the Compass Room for many years especially when the Nutcracker was being performed. But the past few years we have opted to alter our Christmas tradition a bit to NOT include them. The service has become a joke, it is horrid! As others observed, we had to ask to be served additional water, even when water was my daughters only beverage. One waiter barely could communicate with us in English and his accent was so thick that what English he did speak, was difficult to understand. My food was delivered cold, the list went on and on. The service was so bad that when my husband wrote to the General Mgr about it, we were not only refunded the price of our meal, but our drinks as well, they felt so badly about it. Sadly this repeated itself the next time we attempted to go to the Compass Room :( So sad to see such a beautiful view wasted by a staff who could care less if you are served in an efficient manner, let alone one that will WOW you! Don't go. Or just go have drinks and watch the view.
Pros: View, View, Parking, View, View
Cons: Food, Service, Attitude of Staff,
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