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Businiess name:
Towjam Wrecker
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Review by:
citysearch c.
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Review content:
My advice, "Call someone else to tow your vehicle!" This is the worst towing experience I have ever had. I called Tow Jam at 3:00 p.m to have my car towed to the dealer at 5:30 p.m. giving me time to explain my electrical problems before they closed at 7:00 p.m. Tow Jam shows up 45 minutes late after I called to ask why they were not at my house. Dispatch acted like they knew nothing about it. I should have called someone else when Tow Jam drives up in a yellow wrecker that looks like it needs a wrecker. The front end was all torn up.....that's a real company image! That was my first clue that I should pass and to call Wylie Towing instead. The guy wasted 15 minutes looking "inside" of my car for some special hook (that does not exist) to attach to my car so he can attach his tow cable. That was my second clue. Finally, he attaches his cables to the underside of the frame like he should have in the first place. Opening the door to turn the streering wheel as he begins to load my car, he smears dirt and oil from his gloves on my leather interior on the driver side door and steer wheel. That was my final clue. I follow him to the dealership which is 10 miles away. Get to the dealer, its closed. He proceeds to unloads my car in a parking spot that's really steep. My car is left mostly sticking out of the parking spot into the driveway at the dealership. Then the guy thinks we can just push it into place -NOT! I start to write a check to pay the bill only to be told they do not take checks, only credit cards. He calls dispatch then hands me the phone and I tell her exactly what I wrote here. Her response was a un-caring, un-feeling, and un-believing, "Sorry." This is an indication this company does not care about providing a quality service.
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