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Businiess name:  Eagle Transmission
Review by:  citysearch c.
Review content: 
So there I was, in Austin's rainy MoPac traffic. I thought, my tires just keep slipping. I had no traction on a little hill. It wasn't until I exited and began heading home, instead of work, that I realized it wasn't my tires, it was my transmission. It was actually slipping in transit at 40 MPH. I didn't know what to expect, but the first thing I did was get online and check out reviews of local transmission businesses. Eagle Transmission had absolutely no negative feedback and they were close to my house, but with so many locations I guess you'd be hard pressed to live where there wasn't one in Austin! I took my car there for an inspection. They concurred it was my transmission, but they couldn't really do anything until Monday. They called by 10 am Monday and told me, to my chagrin, it WAS the worst case scenario. The entire transmission had to be replaced. It was shredded. They completed the work by Wednesday. Tim, the manager was so informative, professional and friendly. They offer a 3 year warranty on their work and I'm sure I know why. They are really good. They never expect that you will ever need to call them to repair that transmission again. After the work was done, Tim told me to bring the vehicle back either after 2 weeks or 500 miles, when it was "broken in", for an inspection. I followed through with that last week and they validated my warranty. During the 10 minutes I waited for the inspection be to completed, Tim explained if there was any issue at all I should not hesitate to bring it back right away, and they would make it right. They also honored their offer of up to $250, which was reflected in the final bill. Then a week later, Joe, the owner, called me and asked if I was pleased with my service? Was my car performing well? Would I recommend Eagle Transmission to others? I answered with a resounding "Yes!" on all counts. Courteous, professional service, great follow up and a car that's rolling along better than ever. How could you ask for more? [disclaimer: I am not affiliated with or married to anyone who is associated with or works for Eagle Transmission! :o) ] - Deb T. Pros: Polite, efficient, professional and close to home. Cons: None!

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