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Businiess name:
West End Day Spa
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Review by:
citysearch c.
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Review content:
I have been to Spa at West End several times for massages and have always been pleased. I received a gift certificate and decided to use it for a haircut..BIG MISTAKE!! I called on a Thursday to schedule the appointment and was hung up on. I called back the following day and was able to schedule the appointment. I arrived at the salon and was told to go upstairs with very little direction given. It was evident that the stylist was new, but I had no idea how horrible she would be. It took 15 minutes to explain that I wanted a shoulder length trim with texturized ends. There were not any magazines for me to show her a picture so I had to use my phone and eventually my driver's license. She cut WAY too much off of the length and i now have a jagged, jaw length hack job. It is uneven unflattering. She did not have any clue how to blow dry or style my hair and left it mostly damp. I expressed my dismay at the counter and was not asked to pay. However, that doesn't account for the $60 I'll have to spend at my regular salon to get it fixed. HORRIBLE SALON!!
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