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Businiess name:
University Electric Home Appl
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Review by:
citysearch c.
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Review content:
We have been a longtime customer of University Electric, occasionally buying quantities of appliances in a single order. IE, 10 refrigerators at a time. In the past, we have had to call them to find out if an item had arrived at the store, only to learn that it had been sitting there for some number of days. Our most recent experience was a disaster. We were quoted a price on a new refridgerator, and a somewhat pricy delivery and haul away fees. We opted to order the item, and do a will call, and attend to our own delivery and haul-aways. Delivery was quoted as one week, and that that supplier delivered on wednesdays. Wednesday came and went without a call. On Wed Evening, we called University, and were put on hold for 5 minutes, and then were told that the item was on back order??? we inquired as to a new delivery date, and the sales person said they would call back with the info. No call-back. On Thursday we tried again, and the owner said that our refrig would be delivered to Los Angeles next week, and provided that there was at least 25 other items ready for shipment from LA to santa clara, then our Refridg would be delivered the following week. I think we are done with University Electric. What a shame, but we just dont find them to be reliable anymore.
Pros: nearby, and a 30 year account
Cons: bad attitude, no appliance and no notification
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