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Businiess name:
All My Sons Moving & Storage
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Review by:
citysearch c.
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Review content:
If you are not from Knoxville and you call around to get quotes to move someone to a city two hours away and you call Knoxville movers..PLEASE don't take these people at their word..you explain where you are going and what floor how much belongs and they give you a rate..they do not come out and look at the furniture they tell you over the phone..Now the good part they pick up a small one bedroom apartment..we have already packed everything and it is sitting in a small living room.they move a couch..a chair..two end tables..a tv..a table and four chairs.a bed.a night stand ...washer and dryer and the boxes...took them three hours..Now remember I have already been quoted a flat fee so I don't care how long it takes them..WRONG! We all leave for a two hour trip and we are behind my grandaughter by about an hour...we get this phone call..and she tells me"Nana, I thought you said $625.00 and I said yes it is and she said"NO it is $1256.32 I said that is a mistake I will call the Sales Manager..Oh he was so nice and said "Did they do something extra, I said "NO" and he replied well you want hear from me anymore who will be hearing from the General Manager and we will get to the bottom of this..WRONG again.He basically called us liars and said the sales manager would not have told us that..and called my dying husband a liar and said we were not there the hold time and so how do we know how long it took to load..my husband replied "Sir we were there the hold time and he still called him a liar..They had already the day before ask my daughter to put a down payment of a $100.00 and she said this will be taking off of the bill of $625.00 repley "Yes"..As they say it rolls down hill from there...She had to pay it they would not take the belongs off the truck and was charging their men to sit there..when my husband and I got there and my daughter had paid..then they got really busy and empty the truck in less than an hour and half..where it took three hours to load..the movers were not surprised by all this in fact told us to call Corp that it had happened several times before..and he had been wrote up for telling these poor people that have been done wrong...to call corporate..If they lose their job I sure hope they get a better company to work for..I am still in total shock that someone would out and out lie to a customer and then deny it..I did tell the sales manager he had to lay his head down at night and try to sleep and know they he had took someones Christmas bonus they they did not have the extra money and that a grandaughter that had just graduated and has a dying grandfather how could he do that to them..No REMORSE what so ever...I will never use them again and I advise anyone to check them out..get it in writing or email..they did not even send me one..but silly me I thought they were honest people..It is so strange the other quotes I got were a little higher..and these people were so friendly..until you caught them in a lie and boy did that friendless ever change..If I am wrong then why am I so upset..ask yourself that...
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