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Businiess name:
The Maids Of Durham-Chapel Hill
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Review by:
citysearch c.
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Review content:
I can handle the occasional problem with a cleaning service, and The Maids did have the occasional problem, including entire rooms not being touched. But I cannot handle theft, and that is what happened. An item disappeared while they were in my home, and their response was unsatisfactory. I was told that they get complaints of theft all the time but then the people call back that they found the item. They would not submit my loss under their insurance, because to quote the manager "I pay the premiums and mine will go up if I submit it". The reason for insurance is in just such a case. Plus, the manager said they had asked the team and the team said they didn't steal the item. As if they would have confessed!!!!! The only recourse I had was to fire them, since they won't stand behind their promise of providing a reliable, safe cleaning team.
Cons: sloppy cleaning, theft
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