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Businiess name:
Lanes & Games
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Review by:
citysearch c.
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Review content:
I've been to Lanes & Games a handful of times, but it'll be a long time before I go back. Each time I go, I have a worse customer service experience than the time before. I never expected great service, but I wish they would at least pretend that they want my business. During my last visit, the guys at the desk could scarcely be bothered to put my name on the waiting list for a lane. They seemed frustrated with me for being there. The wait was about 40 minutes, during which time I thought I'd have a drink at the bar, which I eventually got, but only after managing to get myself growled at by the bartender for absolutely no reason other than that I was there, asking for a drink. It seems they were busy and could care less if I got what I wanted. At one point, while I was waiting, I made the mistake of wandering too close to the front desk. I know it was a mistake because I was quickly scolded and instructed to move back into the bar area so as not to crowd the desk. Then, someone at the desk recognized a guy who was waiting for a lane and said "hey, you should of told me you were here, I would've moved you up on the list" and then promptly assigned the guy a lane despite the fact that I had been waiting longer. It was 20 minutes more before I got a lane. I can't really think of many places I've been to that go this far out of their way to express their resentment toward their customers. I guess they can get away with it because they can afford to be that way, and they really don't care. Must be nice for them.
Pros: Lots of lanes, Parking
Cons: Service, Wait, Crowded, Rude
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