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Businiess name:
Ficocello's Hair Salons
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Review by:
citysearch c.
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Review content:
This review is for the Advanced Training salon in St. Paul. As my stylist was finishing up my haircut, the receptionist came over to tell me to let them know in the future that my hair needs extra time...and there is a $17 charge for getting your hair flat ironed! Since the last time I went there I wasn't charged extra and didn't seem to take up more than an hour, I was surprised and a little irritated at the way she told me this information (as though I was already aware, and when I told her I wasn't, she wasn't any nicer to me). My stylist was great and took her time, telling me she should have told me before starting the flat ironing that there was an extra fee (and she made sure the receptionist didn't charge me the extra fee this time). However, I left with a bad taste in my mouth, despite the great haircut, because it was a brisk and rude way to talk to a customer. I won't be returning, because other salons I go to DO NOT charge extra to flat iron, and do not take extra time on my hair. I have been a receptionist in a salon before so I know how it is on the other side...please watch how you talk to customers and inform them of changes. I should have been told upfront, but I'm more irritated with HOW I was told.
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