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Review content:
We could have written any of the above negative reviews. It all started when they were supposed to pick our tv up on a Friday, we had made arrangements for someone to be there, they never came and didn't call. (This was a week after we had originally called.) When we called them, no apologies were given, just "We're busy, we'll pick it up on Tuesday." They picked it up and my husband called three days later and was told they were waiting for a common part. We waited for a week, he called again. The nasty woman who answers the phone, was extremely rude. She said it wasn't ready and they still had the part on back order. When he asked why they hadn't called to tell us it would take awhile, she said, "I don't have to do that!" Then my husband said, "That's poor customer service." She raised her voice and said, "I don't have to take this s--t! We're not going to fix your tv, we'll bring it back!" We then called RCA, who gave us their name in the first place since the tv is still under warranty, and told them what she said. They offered to ship them the part but, never heard from them. I got a call from "Nasty Woman" the next day and she told me to pick up my tv, they were't going to fix it because of my husband's attitude. When I questioned who had the attitude, because she was the one who swore, she said that was a lie, she would never swear! HA! When I asked, "Why would my husband make this up?" She said, "Some people will lie to get what they want!" Then she hung up on me. I reported her to RCA and strongly suggested that they never deal with this company again. They promised me that they are looking into this. My tv was returned, not fixed. Another company picked it up 15 minutes later, and returned it fixed 3 days later. We had been without a tv for almost a month . FYI- according to their delivery man, she is an owner! An Anger Management Group would do her wonders! Don't believe any positive reviews, they had to have written them!
Pros: none
Cons: very poor customer service
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