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Businiess name:
Klave's Marina
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Review by:
citysearch c.
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Review content:
It would be very helpful if we were able to identify the person who wrote this review so we could respond to them directly. One of the disadvantages of ratings on the internet is that people can damage a business so badly and so unjustly without giving the business a chance to defend themselves. We have been renting pontoon boats for more than 10 years and have built a customer base of many happy repeat customers. We keep our boats clean and well maintained. It only pleases us when our rental customers have the best possible experience and it distresses us greatly when someone has a bad experience. I would not be happy either if I rented a boat, damaged it and had a much more expensive day then I planned on. But whether the damage was totally accidental or done by carelessness, I would know it was my responsibility. We do a very thorough check out with each and every rental customer including going over the entire boat to note any existing damage. The customers sign a rental agreement that includes acceptance of responsibility for any damages and the right to note any existing damage. I don't know who this person is who searched out every possible place to write a review so I don't know what damages they were charged for. When a boat is damaged and a customer is charged we do everything within our power to keep the charges as low as possible including reducing and often eliminating the actual labor charges. We have received many compliments verbally and in writing on the conduct of our staff and the rental experience. It is just not possible to please some people and those are usually the ones who will slam you on the internet. Charlotte Schiller Klave's Marina
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