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Businiess name:
Ultimate Patios
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Review by:
citysearch c.
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Review content:
My experince with Ulimate Patio and Gail the owner was extremely disappointing. My wife and I had puchased a "high end" cast aluminum outdoor patio set with cushions for over $6000.00 in June 2010 from Ultimate Patios of West Chester, Pa.. The delivery was 6-8 weeks, not the 4-6 weeks as we were told at the time of purchase. When the furniture did arrive the outdoor fabric cushions were of extremely poor quality. The stitching was loose and did not hold up to the UV rays of the sun. The foam cushion material was woefully inadequate. After less than one (1) season, the fabric, stitching and the foam cushion materials were breaking down prematurely. In March of 2011, I returned to the store and spoke with Gail, the owner, and questioned the quality of the cushion fabric and foam. I even brought the cushions with to show her what was happening to them after just one (1) season of limited use. I then asked if I could purchase an upgraded cushion fabric and cushion foam, that I would be willing to purchase. I was not looking for Ultimate Patios to replace at their cost. She took down my name and information an told me that she would contact the manufacturer representative and get back to me. After ten (10) days of waiting for her to call, I went back to Ultimate Patios to see what was happening with my request. I spoke with gail, the owner, once again and I was told that she did not hear back from rep. and she would call him again and get back to me asap. It has been six (6) weeks and still no call. Yesterday, I went to another local patio furniture retailer (Waterloo Gardens)where I received incredible help and service and I was able to purchase high quality replacement cushions. Bottom line is this, It is my opinion, based pn my experience with Ultimate Patios to spend your hard earned money elsewhere. Customer satisfaction and customer service is not what they provide at this business.
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