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Businiess name:
Triangle Cycles
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Review by:
citysearch c.
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Review content:
Well this is a long story but here goes. First of all they say that they can work on anything on their musical hold and the first manufacturer they mention is Yahama. Well there is a disclaimer to that once you get there. It turns out that if the bike is over 10 years old they may not be able to get parts, ok no big deal because that's how thing are. There is no nighttime drop box so that was kind of a pain. I get the bike to them on a Wednesday and the soonest appointment is Friday. Well this is a bit of a pain because I could have had someone other than the dealer look at the bike but I'd feel more comfortable with the dealer looking at it. So Friday comes and I call them three times. First time at about 10am, I get that they are going to look at it. Second time at about 2:00, same thing. Third time is 4:00 and they said they had a 'priority' and couldn't look at my bike. Mind you I have an 'appointment' and I'm paying dealer rates. So to boot they are not open on Mondays. Tuesday comes around and they look at my bike. To be fair they asked me to bring some old parts I had from the original owner. I bring them to them and again I get bumped in the service queue. Wednesday I call and they tell me all they have to do is button it up, but for whatever reason they don't. Thursday, I get the latest news they need a gasket (that they could have ordered when they knew they were taking off the carbs, unless they were going to reuse and in that case it would not be cool). At this point I get a bit ticked off because this has been going on for way too long. I have words with the service manager and his reply to me was "I'M DOING YOU A FAVOR BY WORKING ON THIS BIKE", again I'm paying top dealer rates! Friday, Saturday,Sunday, Monday(not open) and now it's Tuesday, they got the part and might be able to look at it. Well Now I find out that they might be able to look at it Friday. I found out my neighbors got bikes from there and have the same service issues too! Good luck!
Pros: Wide selection of new and used bikes.
Cons: Service department manager
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