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Businiess name:
Good Impressions Cleaning LLC
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Review by:
citysearch c.
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Review content:
I found the service from this company -- and a particular cleaner, Odile -- to be such a horrifying experience that I think it is my duty to warn others. I was recommended to them through a friend who had a particular cleaner, Maz, who did a good job when she came once to my house. However, she left on vacation and the replacement cleaner was AWFUL! She could barely communicate (I am bilingual myself and have had many non-English speaking services, but she did not even make an effort to communicate), was very sullen and had a bad attitude. I asked her to do laundry and sort clothes and she never indicated that she couldn't do it. She was extremely slow and 5 hours later told me that she was "out of time" and I could decide whether to pay more, but would not tell me what she had left to do and how long it would take her. In that time, she had only done the laundry, cleaned 1 very small bedroom, 1 bathroom, and the kitchen (not the other bedroom, the living room, or the floors, which other cleaners manage -- and I'd had a cleaner the week before so the place wasn't dirty). She then decided to leave. She did not take the garbage out and left everything in a mess. After she left, I discovered my engagement ring, which was on the coffee table (I knew I had just taken it off for a few minutes while I was in the apartment with her) was missing! I hunted frantically for it and called the cleaning service in the meantime and was told she said she hadn't "seen no engagement ring." I finally found it in the trash can in a bundle of bounty which she had used to wipe the coffee table! We then discovered that night that she had ruined 8 of my husband's work shirts and all our towels because she did not sort the laundry and they were stained with blue from a pair of jeans. The worst part was that she never even told us -- had she, we could have saved them from at least being put in the dryer and the stains being set. After all this, the company avoided my calls for a while and still cashed the payment for her, and then ultimately refused to refund me or credit me for another cleaning-- even though we were out of pocket for far more! I repeat what someone else said, if I could give negative ratings I would -- please stay away from these people for your own sake!
Cons: threw my ring in the trash, ruined my laundry
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