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Businiess name:
Open Enclose LLC
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Review by:
citysearch c.
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Review content:
These people are not to be trusted. They sent a sales associate, Jared, to our house who gave us a detailed quote for a shower enclosure replacement that was guaranteed for 30 days. 3 weeks later we decided to go with this company and they sent an installer out to take the final measurements before ordering the shower doors. To our surprise the installer had a different quote with him (higher by $80 of course). After a brief discussion with him and presenting him the initial quote he agreed on correcting the amount on the official quote which i signed and gave him a check for 50% of the total amount. A few hours later, Jared, the initial sales associate, called to tell us that they could not honor the initial quote because it was not an "official" one but rather was just an estimate and offered to either charge us another $40 and proceed with the order or refund our money and cancel the contract! After a heated discussion with Jared who was extremely rude, his boss Justin called my wife and offered to honor the signed quote. He promised that the job will be done properly and that we will be satisfied after the installation. I will follow up with another review about the installation part.
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