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Businiess name:
Delta TV Repair
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Review by:
citysearch c.
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Review content:
I'm putting my name because they most definitely know who I am. My family is new to the Washington area and back in mid October one of our TVs went screwy. I looked for a repair shop in the Marysville area and they popped up. I neglected to check out the company yet contacted them and they were extremely prompt to come and look at our TV. Danny (owner/tech/excusemaker) stated that one of our boards needed repaired and that it would cost about $500. We paid him $400 in cash and got a receipt. Danny advised that the parts should be in within the next week and it would only take a day to put the parts in so we were looking at being without our TV for about a week and a half tops. Two weeks passed and started getting the run around. Excuses were that apparently it was something else all the way to that they had to email Philips to get further instruction. Finally, after many attempts I decided to attempt to get my TV back and get refunded my money for repair minus the fee for the service call. Misty the receptionist or whoever she is makes excuses for Danny's whereabouts or missed calls and decides to answer the phone when she wants. Finally December 2, Danny brings back our TV which looks as if it is untouched and left a receipt stating that the refund would be sent from his supposed accountant in Seattle by mail on Dec. 23rd. Didn't happen...surprise surprise. Contacted his office and of course the accountant was off until after the beginning of the year. Next excuse was that the accountant mailed it to the wrong address and it was returned. Supposedly then the accountant was mailing it to their shop....which I found out later was shut down. Misty told me this Monday which was about 5 days after it was supposedly mailed, that it was received but Danny couldn't deliver it to me until today 1/13/12. I told her I would come pick it up and she said that the shop was no longer open but she have Danny call me to arrange something. No phone call from Danny! Surprise! I left a number of messages throughout the week and finally reached Misty today who claimed she got none of my messages. She then said Danny would bring the refund to my home between 6-8pm TODAY....I repeated it several times and recorded it....she guaranteed he would....SURPRISE!!!! It's now almost 9pm and no Danny and no refund. I have receipts and tape recorded calls regarding this willful negligence that this company is displaying and it looks like it has been going on for awhile. I'm not standing for this type of treatment. I am proceeding to file a complaint with the BBB and then seeking an attorney. Any good comments have seemingly shown up all on one particular day and I wouldn't trust any of them. I plan on suing to the full extent of monies and seeking to get the authorities involved to shut this type of crime down. Good job Danny and Delta TV from stealing from a family with four children that had just relocated to the area...do you feel good spending our money? Anyone that would like in on the law suit, please feel free to email me at heathertuggle75@yahoo. This type of "business", better termed "crime", has to stop.
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