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Businiess name:
Keylime Cove
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Review by:
citysearch c.
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Review content:
Ok, so I planned a nice overnight stay for me and the kids and we were all so excited about it. We waited in line for an HOUR to check in and our room was not ready. Their line was checkin BEGINS at 4, but that does not mean your room is going to be ready. Our room was not ready until almost 6 pm!! So, here I am with two toddlers and me trying to figure out what to do to keep them happy. The kid water pools were very cute and nice, but again, very crowded. We finally went to our room after having some fun in the water park, I pulled out the pull out couch only to find that the bed still had the same linen on it from the people who stayed int he room teh night before. It was all wadded up in a ball, DIRTY SHEETS!! I was so upset. I called houskeeping and he came and proceeded to put the SAME matress cover on the bed that was already there!! I said, I want a new one on the bed, he said he may not be able to get one for me tonight!! I called the manager and then this guy came back with all clean sheets and an attitude. The acting manager ANTHONY listen to me complain about our 2 hour late check in and our dirty room, and he kept saying, "I'm sorry the bed was not made to your expectations" I was so made, listedn, teh bed was DIRTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and I should tuck my kids into that dirty bed. He said he could not compensate me anything for the room and our trouble only he would offer a later check out time of 12:23....... (11 is checkout). This place SUCKED and I will not be back! It was a free for all, not enough help anywhere--- and for sure lacking in customer satisfaction!
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