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Businiess name:
Expert Sound
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Review by:
citysearch c.
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Review content:
I came into the store looking for a remote start alarm. At first Mrs. Parker was very nice and professional. I decided to do business with this company because it was a local African- American establishment and their prices were competitive with the others. I paid my deposit as required and set an appointment for the next day. I was told by Mr. Parker that he was going to meet me there at 6:30 am the day of the scheduled install and that did not happened as promised. I was also promised by Mr. Parker that the install would be complete by 2 pm. I arrived there at 2pm and did not receive my vehicle until 6:30 pm. The install was still incomplete. I paid the balance in full and did not get my install complete until a week later. Horrible customer service and the worse customer satisfaction effort. I know situations arise however; it?s how you correct them. Nice facility but no commitment to excellence. After this I will never do business with them again!!!
Pros: null
Cons: null
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