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Businiess name:
Enterprise Rent-A-Car
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Review by:
citysearch c.
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Review content:
I RENTED AND SUV AND THE GUY THAT TOOK ME TO PICK UP MY CAR AT A DEALERSHIP STOLE MY IPHONE OUT OF MY SON'S CARSEAT! TO MAKE A VERY LONG STORY SHORT. THE MAN JUMPED OUT OF THE CAR AS I WAS PUTTING MY SON IN MY CAR AND HE STOOD IN FRONT OF HIS CARSEAT THAT WAS IN THE RENTAL SO I WENT BEHIND TO UNBUCKLE THE BACK BUCKLE AND BY THE TIME I GOT TO THE FRONT OF THE SEAT HE WAS STANDING BY THE DRIVERS SEAT BY MY VEHICLE. SO I PROCEEDED TO UNBUCKLE THE REST OF THE BUCKLES AND HURRIED TO GET THAT SEAT OUT AS WELL AS ANOTHER SEAT. NOW MY SON 'S CARSEAT HAD AN IPHONE IN IT BECAUSE HE WAS PLAYING A FEW GAMES ON IT. I WAS DISTRACTED WITH TAKING CARE OF MY KIDS AND GETTING THE CARSEATS OUT BYMYSELF. WHERE DID THE IPHONE GO? IT IS NOT IN MY CAR AND MY SON SAID HE LEFT IN THE OTHER CAR. I CALLED IMMEDIATLEY AFTER GETTING THE KIDS BACK INTO MY CAR AND CARSEATS INSTALLED AND KIDS BUCKED IN. HE SAID HE DID NOT SEE IT IN THE CAR. WELL WHERE IS IT? COME ON ? I CLEANED OUT THE RENTAL BEFORE I WENT TO RETURN IT BECAUSE I DID NOT WANT TO FORGET ANYTHING. I KNOW EXACTLY WHAT I HAD AND HE EVEN ADMITTED TO SEEING MY SON PLAY WITH THE PHONE IN THE CAR. THE PHONE NEVER LEFT THE CAR. SO MY ONLY GUESS IS HE PUT IT IN HIS POCKET AND THEN HE KEPT HIS BACK TOWARD ME THE WHOLE TIME. AS I CAME AROUND THE CAR CARRYING A CARSEAT HE JUMPED IN THE RENTAL AND SAID OK SO YOU HAVE EVERYTHING. I SAID YES I HAVE THE CARSEATS AND IT WAS NOT UNTIL I HAD EVERYBODY IN AND I HAD A CHANCE TO THINK THAT I REALIZED THE PHONE WAS MISSING. I AM SO FRUSTRATED WITH THIS COMPANY RIGHT NOW. YOU CAN NOT GET IN TOUCH WITH ANYONE. THE REGIONAL OFFICE WAS SUPPOSE TO CALL ME BACK AFTER THE INITAL CONVERSATION AND WE ARE GOING ON 2 MONTHS. I HOWEVER KEEP CALLING AND AM NOT GOING TO LET THIS GO. I JUST WANT TO MAKE IT APPARENT TO EVERYONE THIS COULD HAPPEN TO YOU. EVEN IN YOUR OWN NEIGHBOORHOOD RENTAL CAR COMPANY. PRETTY SAD BUT TRUE. I WAS TOTALLY TAKEN ADVANTAGE OF . A YOUNG WOMAN BY HERSELF WITH 2 KIDS. HE ALSO CLAIMED HE WAS JUST TRYING TO HELP. HELP WITH WHAT YOU NEVER UNBUCKLED ALL OF THE BUCKLES AND I HAD TO CARRY BOTH CARSEATS OUT. IT JUST SO HAPPENS HE WAS QUICK TO JUMP TO THE CARSEAT WITH THE IPHONE. GOOD LUCK DEALING WITH THIS COMPANY. I DO NOT RECCOMMEND THEM AND I HAVE TOLD ALL OF MY FAMILY MEMBERS AND FRIENDS AND THE DEALERSHIP AS WELL AS SOME OTHER BUSINESS. =(
Pros: null
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