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Businiess name:
Staybridge Suites Malvern
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Review by:
citysearch c.
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Review content:
My experience was so bad I would not stay there. We were greeted with an abundance of attitude and a derth of hospitality Upon arrival the desk jockey demanded an additional $20 over and above our prepaid reservation. We were tired and gave them the additional $20. When we got to our room it was totally unacceptable. It was not even close to what we reserved. We certainly didn't reserve the odor and dirt. When we complained the management said there were no other rooms available. We we said we were leaving they offered us a "smoking" room. Now how much better would that smell. The room was dark, dank, unattractively furnished (not at all like the pictures), and cramped. We left and are still waiting for the promised refund. In 45 years of business travel this was the worst experience I have had. My recommendation is the Holiday Inn accross the street.
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