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Review content:
DO NOT RENT FROM THIS BRANCH. They have screwed up a number of my reservations in terms or overcharging and trying to bait and switch with type of car rented. Several times I've reserved a standard size ca online, only to be told only full size or premiums are available upon my arrival, and then they do not honor the online rate that was quoted. The manager Marilyn could REALLY use a class in customer service, and they really need to train their agents to pay a little more attention to detail. Most recently, I had a Friday to Sunday rental, for which I brought in what I thought was sufficient proof of address to rent with my debit card. Well, when I got there, I was informed that they no longer take either one of the pieces I brought with me as proof. I sat on their office computer for about a half hour, trying to find and download something else that would be suitable. In the end, I got away with having only one method of proof, but only because I have been a very regular customer for the past two years. Senior agent Dave, scanned the piece of paper and aid he would save it to my file so that I could avoid the hassle going forward. So fine, I leave with the car and return it on time on Sunday. Two days later my fiance calls me at work, asking why our credit card was charged for the rental, and why the total was $50 more than the total I was quoted online and in the branch. Long story short, it took them almost a month to resolve the overcharge problem, and they would not admit to screwing up and charging the card on file instead of the one I handed to them. I had to call 4 times, and on the 4th time I was told that the problem was given to Marilyn to take care of before she left for vacation and she never touched it - the district manager who was filling in that day took care of it for me right there and then. Their screw up caused my credit card to go over the limit, and because they took so long to resolve it, it went into the next billing cycle,s crewing up my perfect record with this credit card company. And they are STILL claiming that it was my own fault for handing them the wrong card. Horrible, HORRIBLE service since Marilyn came on board as the manager. I miss Dave and Steve, this crap never happened with them.
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