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Businiess name:
H & R Auto
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Review by:
citysearch c.
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Review content:
I'm SOOOO disappointed in this place. They put a clutch in my car not even 2 years ago -- charged me $1200 -- that only lasted 9,000 miles! I took my car back in to them and they told me I'm hard on the clutch. Yeah right. I'm a 50-year-old woman who drives only to do errands on the weekend, not an 18-year-old hot rodder! They refused to take any responsibility, saying the warrantee was only for a year (now I know why). I told them they don't have any legal obligation to me, but as a consumer, I really cannot afford to pay $1200 every year for a new clutch, and I would think they would want to do right by me. (Nice try.) I don't know if they neglected to install a flywheel or if they installed a used clutch or just a clutch instead of the whole assembly.... the owner said he was "too busy" to talk to me and he'd call me when he could, to "work with" me. That was two weeks ago. (Dude, it's winter and I have asthma; I need my car.) In the meantime, I found a great automotive place and the owner is trading with me: new clutch and flywheel installation for a web site (I'm a professional web developer). Awesome. Not only do I not have to pay to replace H&R's inferior work, but I get to help their competitor at the same time. Works for me.
Pros: i'll never leave my car there again
Cons: poor product, poor customer service
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