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Businiess name:
Expert Car Care
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Review by:
citysearch c.
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Review content:
I took my van in for an oil change and as part of the courtesy check-up I was told I needed front and rear brakes (pads and shoes) and rotors (I already knew my brakes were in bad shape so this was believable). I asked if the rotors could be resurfaced and was told no, they needed replaced. I was quoted a price of $618 for the total job. I told them that I have a warranty on my brakes from Midas and then they said they might be able to do it cheaper and they would check around and get back to me if I wanted so I said sure. In the meantime I called Midas to ask how much they charge to replace the front and rear brakes (pads and shoes) and rotors and Midas asked if they even looked at the brakes because I don't have rotors on the back - I have drums and they said I should bring it in to have it looked at. Midas said it would be around $450. Then Expert Car Care called me back and said they could get the price down to $520 with a 1 year warranty on parts & labor. I said I didn't want to get it done. So today I took my car to Midas (where I have gone for years and have the lifetime warranty on the shoes and pads) and Midas told me the back was perfect, they only needed to replace the front pads, shoes & rotors. So I got that done for $265 and just called the manager at Expert Car Care and told him that I didn't appreciate being lied to and that I'm never going back there again and the manager looked up my info in the system and said the technician had only recommended front brakes & rotors so I gave the manager the name of the person I had spoken to (the one who lied to me) and the manager said he would talk to him. I don't know if I was lied to because I'm a female or what but I'll NEVER go back there again since I can't trust them now. Midas on Orange Avenue near Michigan is AWESOME!
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