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Businiess name:
Pete's Cycle Co.
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Review by:
citysearch c.
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Review content:
"Starcaster" must work for Pete -- he sounds like a ringer. They are terrible. Actually, they are worse than terrible. I bought a snow blower from Pete's and the one they delivered took over 70 pulls to finally start when it was delivered. I have to assume it didn't start for the sales department and it damn sure didn't start for the delivery person who dumped it off at my home. I emphasize that they delivered it anyway without fixing it first. Let me make this perfectly clear: Pete's Cycle knowingly and intentionally sold me a defective product that they knew full well just flat-out wouldn't start. I called them and asked that they fix the product as a warranty repair but It took almost two months and ten or more calls for them to pick it up. Their service department kept it for another three months until I called Honda Customer Service and filed a complaint. Finally I was told that the problem was bad gasoline, that they had changed it, and that the machine now worked. In fact, it did start with what sounded like an explosion when they delivered the supposedly repaired blower; however, it didn't start at all the next day. In fact, I think that they had simply primed the carburetor with starter fluid before they dumped it off for the second time. I called Honda again, and they recommended that I simply use another dealer for the warranty repair. I did, and the high school student the Honda of Crofton dealership sent to pick it up took one look at the problem, stuck his finger on the choke cable and fixed the problem in about 30 seconds - after they took the machine back to the shop for a full check-up. They delivered it again the next week.
Pros: null
Cons: null
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