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Businiess name:
Suburban Fence
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Review by:
citysearch c.
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Review content:
Suburban Fence does NOT live up to its motto of "superior quality & craftsmanship". Suburban Fence installed a fence for me with two gates - fence is approximately 6 months old. As would be expected, the fence has settled some. This settling was not taken into account by Suburban Fence because now one gate must be lifted up in order for the latch to work. Suburban Fence has not responded to my requests for repair on this gate. The latch on the other gate was attached by bolts that stripped the wood and would no longer hold. Suburban Fence tightened bolts once. Same stripping happened again. Suburban Fence stated that the install was fine and that all damage was due to my misuse. Asking Suburban Fence to repair the damage so that it would not occur again, I was told that the only thing Suburban Fence would do is reinstall the stripped bolts (which I didn't want done because it wouldn't solve the problem) or would replace the gate at MY expense. I tied the gate closed, so my dog wouldn't get lost. During a windy night, the entire gate blew off - splintering the posts as the hinges were torn out by the wind. It seems to me that a gate should be able to withstand the elements. I now have to have the posts and gates repaired at my expense. Suburban Fence does NOT live up to its motto of Superior Quality and Craftmanship.
Cons: Poor quality and service.
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