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Review content:
I've decided to book Planet Hollywood Hotel because they had the after Thanksgiving online sale (can't remember if it was Black Friday sale or Cyber Monday sale) and it was 20% cheaper than any other so-called ""cheapest rate guaranteed"" travel site prices. They also stopped charging the stupid Resort Fee, so it was a very good deal. Because we're already in Vegas since a night before, we wanted to check-in earlier. When I emailed to inquire about it, they emailed me back and said although they can't guarantee there would be a room available before their normal check-in time, they made a note about it and would do their best to accommodate it. They also told me to drive to the Valet Parking and drop off our luggage at the bell desk so we don't have to carry them from the self parking garage through the casino to the hotel lobby. When we did so, the bell desk gave us a ticket and said just to call them when we get into our room so they could bring our luggage for us. Since our luggage was taken care of, instead of checking in early, and we were there when it's their check-out time, we decided to shop first and come back later. Once we checked in to our room, we called the bell desk. I expected it to take awhile but my sister needed a nap so I didn't mind waiting for awhile. But when it didn't show up for over an hour, I had to call them again. When I hung up, they called me right back to double check the tag number and I knew something was wrong. Another half an hour past and it still didn't show so I called again. Finally the bell man arrived and said we checked in our luggage at a different building but not ""this"" building. I still don't fully understand this but my guess is PH has two different buildings(?) and we were staying at South and our luggage was at Westgate or somewhere like that. I followed the valet sign and it said Planet Hollywood so I don't understand why I was at the wrong bell desk... Anyways, luckily, this luggage issue was the only problem we had with this hotel. To be honest, before I stayed here, I always thought PH to be a very cheesy Vegas hotel but it wasn't. Sure, it may not be Bellagio or those new fancier hotels but the room was well kept. The size of the room was ""okay"" but the bathroom was big! In the bathroom, they have separate shower stall and toilet. I didn't use it but the bathtub was also pretty big and deep. The bathroom was nice but because it was very spacious, the bedroom felt a bit smaller with queen size beds and furniture and therefore the room size was ""okay."" The room was nice and clean and had posters of an old movie from 70's and the props from the same movie were displayed in a coffee table. I wonder if each room has different movie and its props. The amenities were simple but it seems like majority of hotels in Vegas have cut down on them also. Overall, we were very happy with this hotel and its value. One thing that stood out during our stay was everybody and I mean everybody from the casino staff to the front desk and even the bell desk guy who was covered with tattoo were very nice and helpful. Was it a coincidence that we encountered all those pleasant people? I don't know but PH should be very proud themselves for having such great staff and definitely should keep it up. Because when all those hotels on the Strip have similar prices and amenities, I will choose and come back to PH because of the staff and their services. Oh yeah, and of course, no Resort Fee helps
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