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Businiess name:
Klave's Marina
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Review by:
citysearch c.
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Review content:
Absolutely terrible experience. Will never use this marina again. The manager was very unprofessional and unreasonable. The counter staff was rude when we got there. The manager was not willing to listen to facts and instead used hearsay and conjecture to accuse us of damaging a boat during a rental. He cannot provide any proof that we caused the damage. Cannot prove it wasn't damaged when we took it out. But is still completely accusatory that we had to have damaged it even though we provided reasonable evidence that the damage happened before the rental. The expectation is NOT clearly written or well-defined and instead they expect the customer to assume what they request them to know without having it clearly written down or explained. That is not professional behavior. Then he wants to overcharge us for a part that he isn't having replaced and won't provide documentation for the cost. This amounts to him making a profit by charging us for the repair. Completely ridiculous and I will not go back. WARNING: if you plan to use this marina to rent anything, take a blank piece of paper and write down every little imperfection because they will charge you even if it's not your fault, but if you don't document it and they charge you, well you're just supposed to know better. According to their manager.
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