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Businiess name:
Palumbo Landscaping & Services Inc
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Review by:
Guest
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Review content:
From the beginning, my husband and I were very impressed with Joe and his team. Our first impression was their website as the company was found via a google search. We've worked with several other landscaping companies in the past and Palumbo's website far outshines any others we've seen. The comprehensive resources available (customer testimonies, list of services, why their service stands out, etc) as well as the layout, design and ability to contact them via the site all work together to make their website outstanding.
We contacted them via the website as well as called. In response to both the web inquiry and phone call, we were told (by an out of office email and voicemail message) that Joe was currently on vacation and specifically when we could expect to hear back. We received a call from Joe the morning of the day we were told to expect to hear from him. Outstanding start to a GREAT customer experience! We scheduled time for him to come over for an estimate a couple days later. We were impressed by the fact that he had specific time already built into his schedule for estimates - rather than stating he'd be over sometime in an evening after he was at a jobsite. He arrived on time, presently himself professionally and easily understood what we wanted to have done. He offered excellent design ideas and was respectful of our "minimalistic" approach to landscaping (meaning he didn't try to sell us on things he could clearly understand we didn't want).
We had a specific timeline for the work to be completed and Joe went above and beyond to do all he could to meet our deadline. This was GREATLY appreciated as we were having the work done for a party we were having.
The job was to be completed in one day. The crew arrived after we had left for work (we leave early in the morning) and were still working when we arrived home in the afternoon. Mitch, one of the 3 person crew, immediately walked up to us and introduced himself and proceeded to give us an update on where they were at with the job
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