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Businiess name:
Lake Manawa Used Vehicles
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Review by:
Guest
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Review content:
Do not buy here! For the sales pitch they printed off the trucks options and the prices. A hitch was on the list. The truck has every option, so I never thought to look. The salesman didn’t either. At home, I realized no hitch. My fault for not looking but still not right. I called them and the answer I got back was sorry. No attempt to make right. The Finance Mgr was slimy! Tried to up sell everything even after I told him many times I did not want it. His last attempt he advised I could get the rate down 1% if I bought the warranty. He crunched the #’s and told me that the payments/# of payments would be the same if I bought the warranty with the lower int%. I skeptically agreed. I read the docs and the payment /# of payments showed 6 more payments! I told him to take the add-ons off or I am out. Most frustrating was the tags. In IA tax and tag is rolled into the financing. The dealer sends the docs to the Treasurer who sends the plates. The process normally 2 weeks. I bought 7/28 and the in transits went to 8/20. 3 weeks go by, and no tags. I get a call from LMN 8/15. LMN recorded the mileage wrong and needed the current mileage. Fixed this, and they advised tags were coming. Did not receive the tags or any calls from the LMN or treasurers ofc. 8/16-no tags I call LMN and advised I do no tags. LMN tells me they sent on 8/15. I figured it takes 2 days to process so I would check 8/20. 8/20-Called the Treasurers and the tags were not processed yet. I call LMN back, and told them to fix it. LMN called the Treasurers office and the docs were there, so LMN advised I should get the tags. 8/21-Went to the Treasurer’s office, Damage Disclosure was not signed by LMN. Can’t issue plates without it. Now have to mail the document LMN have them sign, have it mailed back. Best scenario will have my plates 8/24. 4 days of driving on expired in transits! No offer to reimburse any of lost time or gas. Errors happen but there was no effort to give a heads up about a delay or apathy for the horrid experience. They Suck!!
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