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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
Twnna M.
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Review content:
I called Roto-Rooter because of a clogged kitchen sink, broken garbage disposal and dripping tub faucet. The plumber was there for hours more than happy and eager to get our problem resolved as soon as possible. Roto-Rooter customer service was great. That night after the plumber left the tub faucet was still dripping. We called the next day to have someone return to check on it. We had the same plumber return. The plumber was very apologetic and sincere. After the plumber left this time the drip was almost completely gone it was very small. Before I went to work that day, I decided to use the dishwasher for the first time after everything was fixed. I got off work that night and opened the dishwasher and there was water sitting in the bottom of it. I called Roto-Rooter again the next day, I mentioned the drip again not sure if I should because it was so small and explained what the issue was this time. Someone came back again and check things out. Roto-rooter continued to help, with customer service that was pleasantly surprising for this day and age, every time I called. Overall customer service made me feel better, all though there was the issue that the job took three days to resolve instead of one and outside services were needed with more substantial and additional cost.
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