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Businiess name:
Re-Bath of WNC
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Review by:
citysearch c.
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Review content:
First - it would have helped a great deal if the original salesperson had mentioned how the financing option worked. I did not realize that I needed to look for an envelope from the bank in the mail, which would have the check to give to the installers. I should have been told the name of the bank, to look in the mail for a check from them, and that I would sign that check and hand it to the installers when they were there. It caused quite a bit of anxiety, but thankfully I hadn't shredded the envelope yet. I don't look at bank offers that I receive in the mail - if I don't recognize it, I shred it.
Second, the installers forgot to install the dual portion of the shower head (the part on the hose). I didn't realize it until the next day, and the customer service folks were very responsive, and I received service during that same week.
Finally, it looks like I'll be making one more customer service call-I noticed that some of the caulking isn't quite right (looks like there was an air bubble that popped, so there is a tiny hole). Plus, there are a couple tiny spots that look like they need to be done a little better.
RESPONSE FROM Re-Bath of WNC:
Ms. Fox,
Thank-you for bringing these matters to our attention. We have changed the way that we explain the finance paperwork to our customers now. We mistakenly thought that when you were on the phone with the finance company, that they explained that part to you directly.
We have you on our schedule this week to touch up the areas that were not as good as they could have been. Thank-you for letting us know this and for being a great customer.
Sincerely,
Your Re-Bath Team
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