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Businiess name:
Eilenberger's Automotive
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Review by:
citysearch c.
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Review content:
The vehicle was dropped off on 07/15/2010 and was not diagnosed until 08/5/2010 because Paul changed our verbal agreement and decided to charge me for the diagnoses. I did not just leave my vehicle for two months. Paul was aware that at this time I had no job or reliable source of income which is why I was willing to trade one vehicle to get my other one fixed. This is why is sat so long due to his shady way of business practice changing what he says on the phone to something different when he see fit. I was also told that no work would begin until I had brought up most of the money for the initial estimate which was over $500.00. At this point I was desperate to get my vehicle running and had to sell me Blazer to get $450.00 to give to him so I could get my car fixed. There was no mention on his part that this might not be the problem. The bottom line is I paid the man for a service which he failed at miserably. I am now out of 450.00 because he replaced the wrong parts evidently because the vehicle is still as broke down now as it was before I took it to him. As far as countless hours of time spent on diagnosis I don't believe that for a second. No mechanic spends anytime fixing anything without some kind of log stating how much time was spent on the particular project. When we talked on the phone I was told that all the parts he replaced did not appear to be the problem. I was at a loss for words that all this alleged time and all of my money were wasted. It just seemed to me that whoever was doing the work on my vehicle was either very much untrained or just not fit to be working with cars in the first place. I don't think that because in fact that they were not able to locate the problem I should have to pay anything even if they replaced parts. It's obvious that I did not need them in the first place. In his own response he states that a new computer was installed and programmed to accept a new key. I was never given a new key and my old key still turns the ignition. So I ask what new parts if any were even installed? Paul was not communicating with his employees. When I called I got the run around time after time. I had to finally get a ride up to his shop to get any answers. At this point one of his employees became rude and told me to shut up several times in front of other customers. Only after the owner Paul was brought to me in person by this employee was anyone aware of the situation with my vehicle. As far as the unregistered vehicle statement that was reported the state of Missouri requires an inspection of the vehicle prior to the vehicle being tagged. How was I supposed to achieve this when the car did not run before I took it to him? I was not treated fair in anyway shape or form I have never been instructed by a shop to bring payment before work was to be started as in this situation. The only reason my vehicle was brought to this shop was from a deal that a third party who knows the owner had set up. This was to trade my Chevy Blazer in order to get my Pontiac Sunfire fixed. Paul was supposed to come to my residence to look at the Blazer. I was also told on the phone by Paul the diagnoses fee would be waved in lieu if the pending trade. He never followed through I had to have the Sunfire towed up to his shop. It was only after he had diagnosed my vehicle did he stated that there would be a $100.00 fee to diagnose. I would have taken it somewhere else. I live approximately seven miles from this shop. And there are many other shops in between my house and his. This is just to show validity behind my statement that there was a verbal deal in place on trading vehicles.
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