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Businiess name:
Mad City Moving
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Review by:
citysearch c.
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Review content:
We found the service from Mad City Moving to be average or below average for two major reasons. First,a person from MCM came to our house and looked in every room and asked detailed questions about what would be moved, to which we gave detailed answers. And yet, when the crew showed up they acted shocked as to how much stuff we had and commented on it numerous times. And, in the end, the truck was not big enough for all our stuff. Whose fault was that - MCM. They came, saw how much stuff we had, and based the estimate on that, which was CLEARLY wrong. Second, the crew constantly dropped not so subtle hints the entire time about being tipped. Over and over they found ways to interject stories about other moves or comments that indicated they expected to be tipped at the end. I have no problem tipping, but give me a break. A tip is supposed to be a bonus for a job well done, and not expected by a crew and constantly hinted at. Obnoxious. We likely would not use MCM again.
RESPONSE FROM Mad City Moving Services, LLC:
I looked up the specific move, and the move was estimated at 8 hours and our men finished the job in 5.5 hours. Considerably under the estimate, which in turned saved the customer over $200. The largest truck that we have a 28ft straight truck was used. It takes on average 4-5 hours to load this size truck, so with the total move time being 5.5 hours, it does not make sense that the truck was not big enough. As for the tip issue, it is not acceptable for the employees to drop hints for tips. It is against our policy and will be addressed.
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